You cannot be there. Someone you trust can.

The price you see when you book is an estimate from the box sizes and weights you enter, shown line by line. Your boxes are weighed again after packing, and the weight on our scale is the weight you are charged for. On the USA route the final price is shown at your door and agreed there, either by the person handing over or by you in the app. Duty or import tax charged by the destination country’s customs is separate and not part of our price.

From India to the USA, the UK and Canada. Each has its own page with its own terms. Australia is temporarily closed to new parcels.

Each item you declare is put in a goods category, and an item in a prohibited category cannot be saved, so you find out before you pack. Some goods ship only with conditions, and the guidance appears as soon as you pick the category. The Prohibited items tab on the service page lists the standard carrier rules, and customs in the destination country has the final say.

Each stage, from pickup through export, transit and customs to local delivery, appears on your order page as it happens. Customs is shown as a range of days, not a date, because clearing it depends on them. When it arrives you confirm that what came matches what you declared, box by box.

For a hospital visit, one of our own people is assigned in a stage of its own before the day. They travel with your parent, stay through the appointment, and hand you a written account with photos afterwards. They do not make medical decisions.

If the appointment is already booked, choose Hospital Visit Escort. If it is not, choose Hospital Visit Support: we call the hospital and confirm a slot, and if your date is not free we call you back before booking anything else. Neither service pays for the consultation, tests or treatment.

With Shop Online you tell us in writing what to buy and where to send it, and we buy it and bring it to your door. With Live Shopper you book a shopper’s time, 30 minutes to a full day, in a city we have opened, and approve items as they are shown. A Live Shopper booking pays for their time and travel. What is bought in the shop is paid for separately, and receipts are photographed into the order.

Evidence is geo-tagged and timestamped at capture, then appended to a hash-chained record you can verify from the order page. Nothing is edited or deleted after the fact. A correction adds a superseding entry and both remain visible.

Only the person who booked can cancel an order, and a refund goes back to whoever paid. If you are not satisfied, any rating of three stars or below automatically raises a recovery case with an ops manager and its own deadline, so you do not have to chase anyone. Reviews are never silently deleted.

Yes. A family circle gives siblings in different countries one shared view of upcoming visits, open orders, documents and what has been spent, so nobody is relaying updates by WhatsApp at two in the morning.